Credits, subscriptions and billing
Costs can come from different activities. Read the price and explanation where you start an experience, use AI or purchase credits.
Understand the source
| Item | Where to check |
|---|---|
| Product content or mode fees | Product introduction, pricing and entry prompts |
| AI and voice service usage | Current service, room settings and usage records |
| Subscriptions and credit purchases | Subscription, top-up and billing pages |
A free product does not automatically make every AI service free. A subscription does not imply unlimited access to all products and services.
Check your account
Open billing to review available credits, subscription benefits and transactions. Current prices, quantities, expiration and benefits are defined by purchase pages and account records.
Before purchasing, confirm the account, option and amount. After payment, wait for the platform result and check your balance or benefits.
Insufficient balance or uncertain payment
Inspect the message and existing transactions first. Do not immediately pay again because a page timed out.
If the payment provider reports success but the platform has not confirmed it, keep a safe order identifier, time and amount and contact platform support.
Unexpected usage
Identify whether the charge concerns content, an AI call or another service. Include the session time and relevant billing record when reporting it. Refunds or adjustments depend on the actual order and platform response.